In the years he has worked for the National Disability Insurance Agency, Lawrence (not his real name) has narrowly escaped violence on multiple occasions.

He managed to avoid being beaten up at a hospital, was present when an angry NDIS participant threw a table through a glass window at a service centre, and witnessed another participant try to smash glass and run over staff in their power wheelchair.

He has been filmed and livestreamed while doing his job, received death threats, regularly taken calls from distressed participants who have threatened suicide, and had service centres he has worked at locked down or evacuated.