The Complaints Resolution and Referral Service is a free service for people with disability who are users of Australian Government funded: Disability Employment Services (DES); Australian Disability Enterprises (ADE); and/or Disability Advocacy services.

Complaints are handled in a professional and understanding manner.

CRRS staff are impartial and do not take sides. Their job is to listen to your concerns and guide you on the path to resolution.

CRRS staff will:

The CRRS telephone hotline is available:

Monday – Friday 9:00am – 9:00pm AEST
Sat & Sunday10:00am – 9:00pm AEST
Public Holidays10:00am – 4:00pm AEST