Ensuring safe and accessible transport is essential for everyone, including people with
disability, their carers, and families. If you or someone you care for relies on taxis or rideshare
services, it’s important to know your rights.

Everyone deserves a fair ride: know your rights:
– Drivers cannot refuse service based on disability.
– Assistance animals are legally allowed in all taxis and rideshares.
– In a taxi, the meter must always be used to calculate your fare.
– You have the right to a receipt—let the driver know at the start of your journey if you need
one.
– Wheelchairs and mobility aids must be secured properly by the driver.
– Drivers must offer reasonable assistance to passengers entering or exiting the vehicle.

Carers and families – your voice matters:
If something doesn’t feel right—whether it’s an unsafe wheelchair setup or a refusal to
accept an assistance animal—trust your instincts. Speak to the driver, and if the issue isn’t
resolved, report it. Your actions help keep transport safe and accessible for everyone.

How to report a problem:
If you or your loved one has experienced discrimination or an issue with a taxi or rideshare:
– Take note of the taxi number and driver’s details (if possible).
– Ask for a receipt—this contains key trip details.
– Report concerns to Safe Transport Victoria safetransport.vic.gov.au or 1800 638 802
– If it’s an emergency, call 000.

Together, we can make a difference
Everyone deserves to travel safely, with dignity and respect. By knowing your rights and
speaking up when something isn’t right, you help create a fairer transport system for all.