A 22-year-old northern Tasmanian man with a disability was incorrectly told he’d have to pay a fee to change the name of his support worker on a ticket. After an apology and a refund, it happened again.

Rohan Eastley regularly faces barriers when attempting to book flights, including a Jetstar limit of two people per flight who require a wheelchair.

What’s next?

The federal government has committed to introducing disability standards for the aviation sector, with public consultation set to open in coming months.

Jetstar twice violated its own policy when it refused to provide a free name change on a ticket for the support worker of a man with disability.

Rohan Eastley, who lives with cerebral palsy and uses a wheelchair, lives in northern Tasmania and regularly travels interstate.

The 22-year-old from Deloraine needs to book his flights well in advance due to a Jetstar limit on the number of passengers per flight who require wheelchair assistance.