The NDIS operating environment has been subject to a number of reviews in recent years, which have made a range of recommendations including seeking improvements in information sharing, provider registration, restrictive practices, complaints handling and compliance and enforcement arrangements. 

This audit provides independent assurance to Parliament over whether the NDIS Commission is effectively exercising its regulatory functions. 

There were 10 recommendations to the NDIS Commission to improve effectiveness in exercising its regulatory functions. The NDIS Commission agreed to nine recommendations and agreed in principle to one.

Findings

• The NDIS Commission is partly effective in exercising its regulatory functions.
• The NDIS Commission has partially effective systems and processes for intelligence gathering and largely effective information sharing arrangements.
• The NDIS Commission has not established a regulatory risk framework to guide decision-making.
• The NDIS Commission has taken compliance and enforcement action. It does not have risk responsive and proportionate monitoring, compliance and enforcement activities, and performance reporting could be improved.