Shine a Light: Understanding vulnerability at the intersection of disability and electricity services

Power outages put customers at risk, affecting their well-being and daily routines. This can lead to distress and challenges in self-care. While we know outages are inconvenient for all customers, they can affect customers managing disabilities in more serious ways. This report includes a number of recommendations for AusNet to reduce the identified risks amongst customers experiencing vulnerability. also included are three customer profile summaries, which offer a deeper understanding of the daily experiences of vulnerable customers.

Yarra Energy Foundation

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