Process flow chart option 3: Complaint submitted directly with the Victorian Civil & Administrative Tribunal

Flowchart showing complaint process with Victorian Civil & Administrative Tribunal (VCAT).

Flowchart description:

  1. You have a complaint
  2. Application submitted with Victorian Civil & Administrative Tribunal (VCAT)
  3. All parties notified
  4. Directions hearing:
    The VCAT Member sets a timetable for the ling of papers and conduct of the proceedings
    • Mediation or Compulsory Conference
    • Particulars of Complaint
    • Particulars of Defence
    • Witness Statements
    • Other documents for example, medical reports.
  5. Matter resolved at mediation or compulsory conference
    OR
    Set hearing date 
  6. Hearing occurs
  7. Decision – matter dismissed, injunction, redress or damages
  8. End matter
  9. Application to Supreme Court